LEGAL
Privacy Policy
How HB Design Driven collects, uses and protects your personal information.
Last updated: 4 October 2026
This privacy policy explains how HB Design Driven (“we”, “us”) collects, uses and protects personal information when you visit hbdesigndriven.com or contact us about architectural products and services. We are based in Faisalabad, Pakistan.
1. Information we collect
We collect only the information needed to run the website and respond to enquiries.
- Information you give us: your name, email address, phone number, city and project details when you submit the contact form, email or call us.
- Technical information: standard website and server data such as IP address, browser type, device, pages visited and referring page, collected through server logs and cookies.
2. How we use your information
We use personal information to:
- Respond to enquiries and prepare quotations.
- Provide design support, manufacturing, delivery and installation services you request.
- Maintain, secure and improve the website and its performance.
- Meet legal and accounting obligations.
3. Cookies and similar technologies
The website may use cookies and similar technologies to keep the site working, remember preferences and understand how visitors use the site. You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the site work.
4. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us run the website and communicate with you, such as hosting, email and analytics providers, and only as needed for those services. We may also disclose information when required by law.
5. Data retention and security
We keep enquiry information for as long as needed to respond to you, deliver services and meet legal or accounting requirements, then delete or anonymise it. We take reasonable technical and organisational steps to protect personal information, but no online transmission or storage is completely secure.
6. Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, and to withdraw consent. To make a request, contact us using the details below and we will respond within a reasonable time.
7. Third-party links
The website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing information.
8. Children’s privacy
The website is intended for businesses and adults. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it was last changed, and the latest version is always available on this page.
10. Contact us
If you have questions about this policy or your information, contact us at hbdesigndriven@gmail.com or +92 300 6685798.
Information We Collect
What This Policy Covers and Which Data We Collect
This policy explains how HB Design Driven collects, uses, stores and protects personal information when you visit our website, send an enquiry or work with us on a project. We have written it in plain language so you can understand your choices. By using the site you accept the practices described in this policy, and you can contact us at any time if you have questions.
The information we collect falls into a few simple groups. Contact details such as your name, email address, phone number and company name are collected when you fill in a form or write to us. Project details such as drawings, locations, dates and preferences are collected so we can prepare an accurate quotation. Both groups are provided by you voluntarily.
We also collect limited technical data automatically when you browse the site. This may include your IP address, browser type, device type, pages visited and the time of your visit. This information helps us keep the website secure, understand which pages are useful and fix technical problems. It does not identify you personally unless combined with other data you have given us.
If you contact us by phone or email, we may keep a record of the conversation, including notes about your requirements and any agreements reached. These records help us respond consistently, follow up on promises and avoid asking you the same question twice. They are accessed only by staff who need them to deal with your project.
We do not knowingly collect personal information from children, and our services are intended for businesses, professionals and property owners. If you believe a child has provided personal data through the site, please contact us and we will delete it promptly, as required by this policy.
How We Use Information
Why We Use Your Information
We use your information to respond to enquiries, prepare quotations, manage orders, arrange delivery and installation, and provide after-sales support. These activities are necessary to deliver the services you request, and they are the main reason we process personal data under this policy.
We may also use contact details to send project updates, confirm appointments and share documents such as drawings, samples and invoices. Where we wish to send occasional news or product information, we will do so only if you have agreed, and every message will explain how to opt out.
Technical data is used to maintain the security and performance of the site. We analyse aggregated statistics to see which pages are visited most, how long people stay and which devices they use. This helps us improve content, layout and loading speed so the website is easier to use.
We may use information to comply with legal obligations, such as tax and accounting requirements, or to protect our rights in a dispute. In such cases we will share or retain only what is necessary, and we will follow the law that applies to the situation.
We do not sell your personal information, and we do not rent it to advertisers. This policy commits us to use data only for the purposes described, or for purposes that are closely related and reasonable for you to expect.
Sharing and Third Parties
When We Share Information With Others
Sometimes we need help from trusted providers to run the business. These may include website hosting companies, email services, analytics tools, couriers, accountants and professional advisers. They receive only the information they need to perform their role, and they are expected to handle it securely and in line with this policy.
Within a project, we may share relevant details with your architect, contractor, structural engineer or site manager, with your consent, so that drawings, delivery and installation are coordinated. If you prefer that we limit communication to certain contacts, tell us at the start and we will respect your instructions.
We may disclose information if required by law, court order or a valid request from a public authority. We may also share data in the context of a business reorganisation, provided the new owner continues to protect it in a manner consistent with this policy.
Our website may contain links to external sites, such as industry bodies, reference articles and social platforms. Those sites have their own privacy practices, and this policy does not cover them. We encourage you to read their policies before sharing information. For a general overview of privacy principles, see the information privacy article on Wikipedia.
Website Use
Cookies, Forms and Analytics Explained
Our website uses a small number of cookies and similar technologies. Essential cookies remember settings such as your cookie choice and help keep forms working securely. Analytics tools, where enabled, record anonymous usage patterns such as page views and visit duration so that we can improve the experience for future visitors under this policy.
When you submit a form, the information you enter is transmitted to our website system and delivered to our team by email. Files you attach, such as drawings and photographs, are used only to prepare your quotation. Please avoid sending sensitive personal data, such as identity or payment card numbers, through the form, because we do not need it to respond to an enquiry.
Server logs may record the date, time and address of each request to the website, together with basic technical details. Logs help us detect abuse, diagnose errors and maintain performance. They are retained for a limited period and are not used to build profiles of individual visitors.
If you subscribe to updates or give us permission to follow up, we will use your contact details only for that purpose. Each message will include a clear way to unsubscribe, and we will honour your request promptly. You can also contact us directly to change your preferences.
Our site is hosted by a reputable provider that applies its own security controls. We choose providers carefully and expect them to protect information in line with this policy. If you have specific concerns about hosting or data location, please ask and we will explain what we know.
Project Information
Confidential Drawings, Samples and Project Records
Many clients send us confidential drawings, specifications and commercial details. We treat these as private and use them only to prepare quotations, manufacture products, arrange delivery and provide installation and aftercare. We do not publish drawings or client names without permission, and any photographs of completed work are shared only with your approval.
Within our company, project files are accessed only by people who need them, such as estimators, designers, production managers and installation supervisors. Files are stored on protected systems, and we limit the number of copies. When a project closes, we archive records securely for the warranty period and then review whether they should be deleted.
If a consultant or contractor needs access to your information, we will ask who they are and why before sharing it. Where a non-disclosure agreement is required, we are happy to sign one. Just include the request when you contact us, and we will respond before any sensitive material is exchanged.
We also keep technical records about each product we make, such as mould references, colour formulas and inspection sheets. These do not usually contain personal information, but they may be linked to a project name or address. They are protected in the same way and are used to support repairs, replacements and warranty claims.
For additional background on privacy concepts in business, you can review general guidance from your local data protection authority. For questions about this policy, see our contact page or return to the home page.
Security and Retention
How We Protect and Retain Your Data
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. These include access controls, password protection, regular software updates and secure storage of files. No system is completely risk free, but we review our practices regularly and improve them where we can, in line with this policy.
Drawings and project files are often confidential, so they are shared only with people who need them for the work. When files are sent by email or cloud links, we ask recipients to treat them as confidential and not to forward them without permission. We keep working copies on protected devices and servers.
We retain information only as long as it is needed for the purposes described, to meet legal obligations or to resolve disputes. Enquiry records that do not lead to a project are normally deleted after a reasonable period, while contract, invoice and warranty records are kept for as long as the law and the warranty require.
When information is no longer needed, we delete it or anonymise it so that it can no longer be linked to you. Paper records are shredded, and electronic records are removed from active systems and, where practical, from backups in the ordinary course of operations.
Your Rights
Your Choices and Rights Under This Policy
You may ask to see the personal information we hold about you, request corrections if it is inaccurate, and ask us to delete it when we no longer need it. You may also object to certain uses, such as marketing messages, and withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, contact us using the details below and tell us what you would like us to do. We may ask you to confirm your identity first, to protect your information from being disclosed to someone else. We aim to respond within a reasonable time and will explain if we cannot fulfil a request and why.
Cookies are small files stored by your browser. We use essential cookies to make the site work and, where applicable, analytics cookies to understand usage. You can control cookies through your browser settings, including blocking or deleting them, although some features may not work properly if essential cookies are disabled.
If you are unhappy with the way we have handled your information, please talk to us first so we can try to resolve the concern. You may also have the right to complain to a data protection or consumer authority in your jurisdiction. This policy does not limit any rights you have under applicable law.
Updates and Contact
Changes to This Policy and How to Reach Us
We may update this policy from time to time to reflect changes in our services, technology or legal requirements. When we do, we will revise the date on the page and, for significant changes, take reasonable steps to bring them to your attention. We encourage you to review the policy periodically.
This page is a general statement of our practices and not legal advice. If you need advice about your own obligations or rights, please consult a qualified professional.
If you have questions about this policy or about how we handle personal information, please contact HB Design Driven by email at hbdesigndriven@gmail.com or by phone at +92 300 6685798. You can also learn more about our company on the about page or explore our services and products.
CONTACT
Questions About Your Data?
We are happy to help with any privacy question. Call +92 300 6685798 or email hbdesigndriven@gmail.com.